Privacy Policy
Last Updated: February 2026
1. Introduction
Welcome to Clinic Directory ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and process your data when you use our website and services, particularly when submitting information through our Intake Form.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Your name, email address, and phone number.
- Health Preferences: Your primary condition, symptoms, and any specific preferences you specify when looking for a clinic.
- Usage Data: Information about how you navigate and interact with our website.
3. How We Use and Share Your Data (Intake Process)
Crucial Information Regarding the Intake Form:
Clinic Directory functions as a highly targeted directory and referral service. When you submit information via our Intake form to find a matched healthcare provider, you explicitly consent to the following process:
- Targeted Routing: We securely transmit your contact details and specified health concerns only to the local clinic(s) you have selected or those matched by our system based on your needs.
- No Medical File Retention: We are a marketing and referral platform, not a medical provider. We do not create, maintain, or permanently store your sensitive medical records or patient files beyond the initial necessary period required to successfully route your request to the relevant clinic.
- Practitioner Contact: The matched clinic will receive your information in order to contact you directly for scheduling and further assessment.
4. Data Security & Storage
We implement industry-standard security measures, including encryption at rest for our databases and secure connections (HTTPS), to protect your personal information during transmission. We only retain personal data as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Third-Party Links & Cookies
Our website uses cookies and similar tracking technologies to improve user experience and analyze traffic. We may link to external clinic websites; we are not responsible for the privacy practices or content of those external sites. Please review the individual privacy policies of any clinic you engage with.
6. Your Rights
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. To exercise these rights horizontally against our platform, please contact us. Note that if your data has already been routed to a clinic, you will need to contact that clinic directly regarding your records within their internal medical systems.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our team at privacy@clinicdirectory.ca.